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Refund & Cancellation Policy

Car Service 7+ (carservice7.co.uk) is a trading style operated by Saftdwin Limited (trading as Martins Group, Company No. 01426887). We aim to provide transparent, high-quality servicing and repairs for vehicles aged 7 years and older.

This policy outlines your rights and our procedures regarding cancellations, booking changes, and refunds for services, MOTs, and parts.

1. Booking Cancellations & Rescheduling

  • Advance Notice: If you need to cancel or reschedule your MOT or service appointment, please notify the designated branch (Andover, Basingstoke, Camberley, Farnham, Reading, or Winchester) at least 24 hours prior to your scheduled appointment.

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  • Cancellation Fees:

    • Cancellations made with more than 24 hours' notice will incur no fee, and any deposit or advance payment will be refunded in full.

    • If an appointment is cancelled with less than 24 hours' notice, or in the event of a "no-show", we reserve the right to retain any booking deposit paid to cover administrative and workshop costs.

2. Refunds on Services & Labor

  • Service Completion: Once servicing, an MOT test, or repair work has been carried out with your agreement, labor costs are non-refundable.

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  • Unsatisfactory Work / Concerns: If you believe a service or repair was not completed to an acceptable standard or in line with our Fixed-Price terms:​

    • You must report the issue to the relevant branch manager within 14 days of collecting your vehicle.

    • We will offer a free inspection at one of our Martins Group branches to investigate the issue.

    • If an error or oversight on our part is identified, we will rectify the work at no additional charge or issue a partial/full refund for the affected service component at our discretion.

3. Refunds on Parts & Warranty Claims

  • Faulty Parts: All replacement parts supplied and fitted by Car Service 7+ are covered by a 12-month or 12,000-mile warranty (whichever occurs first).

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  • Defects: If a part installed by us fails within the warranty period due to a manufacturing defect:

    • We will replace the faulty part free of charge (including labor).

    • If a replacement part cannot be sourced or supplied within a reasonable timeframe, a full refund for that specific part and associated installation fee will be issued.

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  • Exclusions: The warranty and refund policy do not cover issues caused by standard wear and tear, accidental damage, track/racing use, negligence, or unauthorized modifications made after the vehicle left our workshop.

4. MOT Testing Fees

  • Statutory MOT test fees are non-refundable once the test inspection has commenced, regardless of whether the vehicle passes or fails.

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  • Re-Tests: If your vehicle fails its MOT test at a Car Service 7+ branch, a free or discounted partial re-test may be offered if the repairs are carried out by us within the statutory time limits set by the DVLA (usually 10 working days).

5. Processing Refunds

  • Payment Method: All approved refunds will be credited back to the original payment method (debit/credit card) used during the transaction.

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  • Timeline: Refunds are typically processed within 3–5 working days of approval, depending on your card issuer/bank.

6. Statutory Rights

  • Nothing in this Refund & Cancellation Policy affects your statutory rights under the UK Consumer Rights Act 2015.

7. Contact & Support

  • If you wish to request a refund, discuss a recent service, or manage your booking, please contact your local branch or our customer care team:

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  • Company: Saftdwin Limited t/a Martins Group

  • Email: marketing@carservice7.co.uk

  • Parent Website: www.martins.uk.com

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