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Privacy Policy

Car Service 7+ (carservice7.co.uk) is a trading style operated by Martins Group ("we", "us", "our"). We are committed to protecting and respecting your privacy.

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This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, submit a service inquiry, or book an MOT and servicing appointment with us.

1. Who We Are (Data Controller)

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Data Controller is:

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  • Company: Saftdwin Limited (trading as Martins Group and Car Service 7+)

  • Company Registration Number: 01426887

  • Registered Address: Martins Group, Winchester, Hampshire, United Kingdom

  • Contact Email: privacy@martins.uk.com

2. Information We Collect About You

We may collect and process the following categories of personal data:

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  • Contact Information: Name, email address, telephone number, and postal address.

  • Vehicle Information: Vehicle Registration Mark (VRM), make, model, age, mileage, and service history.

  • Booking Details: Selected branch (e.g., Andover, Basingstoke, Camberley, Farnham, Reading, Winchester), preferred date, and specific service/repair requests.

  • Technical Data: IP address, browser type, device information, and website usage statistics collected via cookies and analytics.

3. How We Use Your Information

We use your personal data for the following purposes:

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  1. Service Delivery & Bookings: To process your service, MOT, or repair bookings, confirm appointments, and provide accurate fixed-price quotations.

  2. Customer Communication: To update you on your vehicle's progress, remind you of upcoming MOT/servicing deadlines, or respond to your inquiries.

  3. Internal Operations: To maintain our service records within the Martins Group database and ensure high-quality customer service across all our dealership branches.

  4. Marketing (Opt-in): With your consent, to send you seasonal offers, maintenance tips, and exclusive promotions for vehicles aged 7+ years. You can opt out at any time.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

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  • Contractual Necessity: To perform the service contract or take pre-contractual steps (e.g., booking an appointment or providing a quote).

  • Legitimate Interests: To improve our services, manage branch logistics, and maintain secure website infrastructure.

  • Legal Obligation: To comply with legal requirements (such as financial record-keeping and DVLA compliance).

  • Consent: For marketing communications (where explicitly granted).

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share your data only with:

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  • Martins Group Branches & Internal Teams: To fulfill service bookings at your chosen local branch.

  • Trusted Service Providers: IT hosting partners (Wix, Microsoft 365), diagnostic tools providers, and MOT registry systems acting on our behalf.

  • Legal Authorities: If required by law or to protect our rights, safety, and property.

6. Data Security & Retention

  • Security: We implement strict technical and organizational security measures to prevent unauthorized access, loss, or disclosure of your data.

  • Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal/accounting obligations, and maintain warranty records (typically up to 6 years for transactional records).

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

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  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete information.

  • Erasure: Request deletion of your personal data ("right to be forgotten") where applicable.

  • Object/Restrict: Object to direct marketing or restrict processing of your data.

  • Data Portability: Request transfer of your data to another provider.

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To exercise any of these rights, please contact us at privacy@martins.uk.com.

8. Cookies

Our website uses standard cookies provided by Wix to ensure optimal website performance, analyze web traffic, and improve user experience. You can manage or block cookies through your browser settings at any time.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices. Any updates will be published on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact our privacy officer:

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